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Distance Selling Agreement



The subject of this contract is the sale-delivery of the product specified below to the BUYER, in accordance with the Law No 6502 Concerning the Protection of the Consumer and the Regulation of Distant Sales, concerning the sale and delivery of the product, the qualities and selling price of which are presented below, and that is sold by the SELLER to the BUYER over the internet site, and the statement of the rights and obligations of the Parties in this matter.



Trade name: Rafael Indiana

Phone number: +905352758292


Physical address: Post Ofis Post Produksiyon Hizetleri San. Tic. A.S., Purtelas Hasanefendi Mah. Ozogul Sok. , No 1/A Beyoglu, 34420 istanbul , Turkey


The type, kind, amount, color, Selling Price and Delivery Information of the product subject to contract are specified below.

Product Code and Description Amount Price (VAT Included) Payment Method: Delivery Address: Billing Address:


4.1. THE BUYER , declares that he/she confirms electronically that the product on the internet site will be delivered with the basic qualities, the selling price including all taxes and the specified payment method will be paid by the BUYER, that he/she has read and understood the preliminary information concerning delivery time, commercial name of the SELLER, its registered address and contact information.

THE BUYER, by confirming this contract electronically, confirms that he/she accurately and completely received the information about the address, basic features of the ordered products, and the tax-inclusive prices of products, delivery information and right of withdrawal and the content of the right of withdrawal prior to the execution of this contract.

4.2. THE BUYER hereby agrees, declares and undertakes that he/she has read and understood all other preliminary information that are legally mandatory to be present due to the Law No 6502 Concerning the Protection of the Consumer and the Regulation of Distant Sales and that he/she provided the required confirmation from the web site electronically.

4.3. The product subject to contract, will be delivered within the period specified on the web site based on each product and the distance to the BUYER’s residence, but in all cases less than 30 (Thirty) days, to the BUYER or the person/organization he/she indicates. The BUYER will pay all shipment fees concerning the delivery in Article 3 and the it will be billed in the order invoice under the title “Shipment Fee“.

4.4. If the product subject to contract will be delivered to another person/organization than the BUYER, the SELLER cannot be held responsible if the person/organization that will receive the delivery does not accept it. In case the delivery is delayed and ⁄ or the Product cannot be delivered due to problems caused by the shipment company, the SELLER cannot be held liable. In case the Product is not delivered due to the BUYER’s absence at the address, the SELLER cannot be held responsible in any way.

4.5. THE BUYER is responsible to check the product on delivery, reject the delivery if a cargo-related problem appears on the Product and to make the shipment company’s officer file a report. Otherwise, the SELLER will not accept any responsibility.

4.6. The SELLER is responsible to deliver the product intact, complete, in conformance with the qualities specified in the order, and along with its user’s manuals and warranty documents.

4.7 In case the delivery of the product or service becomes impossible and the SELLER cannot fulfill its contractual duties, it informs the customer before the obligation to perform that arises from the contract expires and may supply a different product of equivalent quality and price to the BUYER, if the item itself is not inhe inventory. In that case, the SELLE is considered fulfilled its Product Supply duty. In this case, the BUYER has the right to reject the product and terminate the contract.

4.8. If the relevant bank or financing institution does not pay the product’s price to the SELLER following the product’s delivery, because the BUYER’s credit card, banking card, debit card and ⁄ or other payment methods on the Internet Site are used by unauthorized persons unjustly or unlawfully; the BUYER is required to return the product (if it was delivered) within 3 (three) days. In this case, the shipment expenses belong to the BUYER.

4.9. The SELLER is responsible to inform the BUYER if the SELLER cannot perform the delivery for the Product subject to contract on time, due to force majeure events or weather conditions, transportation blocks etc. reasons that prevent shipment, In this case the BUYER has the right to cancel his/her order and terminate the contract. In case the Contract is terminated, the SELLER is responsible to return all the payments it has collected including the shipment fees to the BUYER in cash and in full, within 14 (fourteen) days of the delivery of the termination notice.

4.10. The SELLER has the right to cancel the purchases that exceed consumer needs over the internet site. The purchases that exceed consumer needs, purchases involving more than 3 (three) products, the SELLER reserves the right to cancel the whole order or delivering only 3 (three) products, which are the retail limits.

4.11. The BUYER has to pay the full price of the Product before delivery, unless otherwise agreed upon in writing by the SELLER. If the Product price is not paid to the SELLER in full for single installment sales, or the installment that is due is not paid on time for multiple installment sales, the SELLER has the right to unilaterally terminate the contract and refuse to deliver the Product. If, for any reason, the Bank/financial institution that owns the credit card used for payment does not pay the Product price to the SELLER or requests the return of the payment after the delivery of the Product, the BUYER shall return the Product to the Seller within 3 days. If the non-payment of the Product price is due to a fault or negligence of the BUYER, the BUYER shall pay the shipment fee.


5.1. The BUYER has the right of withdrawal for 14 (fourteen) days following the delivery of the Product subject to contract to him/her or to the person/organization in the address he/she specifies, without specifying any reason.

5.2. To use the right of withdrawal, the BUYER must inform the SELLER within 14 (fourteen) days via fax, phone or e-mail and the Product should be unused and in a state that can be resold by the SELLER according to the provisions of Article 15, “Exceptions of the Right of Withdrawal” of the Regulation of Distant Sales, published in the Official Gazette dated 27.11.2014 and Article 6 of the electronically signed Distant Sales Contract executed between the Parties. In case this right is exercised,

a) The invoice of the Product that is delivered to the Third Party or the BUYER (If the invoice is corporate, along with the return invoice issued by the returning organization) must be sent to the SELLER within 10 (Ten) days. The returns of purchases, the invoices of which are issued for corporations will not be completed if the RETURN INVOICE is not issued.

b) The box, packaging and standard accessories (if any) of the products to be returned need to be delivered to the SELLER within 10 (Ten) days from the delivery of the right of withdrawal request. The Product price shall be returned to the BUYER within 14 days following the delivery of the request of right of withdrawal to the SELLER. In case the right of withdrawal is exercised, the BUYER is responsible to return the goods to the SELLER within 10 (Ten) days following the delivery of the request of right of withdrawal to the SELLER using the shipping company United Parcel Service, which is the contracted company of the SELLER. If the Consumer does not send the goods within 10 (Ten) days following the date on which the notice concerning the right of withdrawal is delivered to the SELLER, the right of withdrawal will be deemed waived. When the Product is being returned to the SELLER, the original invoice delivered to the BUYER shall also be returned (to ensure consistency in our accounting records) and the return process will not be executed if the invoice is not delivered along with the Product, or within 5 (five) days of the delivery of the Product to the SELLE, and the Product will be sent back to the BUYER, cash on delivery. The invoice that shall be returned with the products will bear the text “RETURN INVOICE” and be signed by the BUYER.

5.3. To use the right of withdrawal, the packaging of the product must be closed, unharmed and the product shouldn’t be used or tried.

5.4 Returns for products that cannot be returned due to their characteristics; single use products, software and programs that can be copied, fast-spoiling or expirable products will not be accepted.


The intellectual-commercial rights and property rights of any content or information belonging to the INTERNET SITE and the editing, revision and use of part/whole of the same belong to the SELLER.

The SELLER reserves the right to make any modifications that it may deem necessary concerning the above; these modifications enter into force on the moment when they are announced by the SELLE on the INTERNET SITE or other appropriate methods.


This Contract is subject to the laws of the Turkish Legal regulations. The Consumer Arbitration Committees and the Consumer Courts in the SELLER’s region have exclusive jurisdiction up to the value set by the Republic of Turkey Trade Ministry in the execution of this contract. In case the order is approved, the BUYER is considered to have agreed to all the conditions of this Contract.